Mp3/3gpp/wav
Call recording software records telephone conversations over

PSTN The public switched telephone network (PSTN) provides infrastructure and services for public telecommunication. The PSTN is the aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local teleph ...

VoIP Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet t ...

in a digital

audio file format An audio file format is a file format for storing digital audio data on a computer system. The bit layout of the audio data (excluding metadata) is called the audio coding format and can be uncompressed, or compressed to reduce the file size, o ...

. Call recording is distinct from

call logging Call logging is the collection, evaluation, and reporting of technical and statistical data about telephone calls. It does not encompass phone tapping or call recording. Collecting data Telephone call data, such as originating station, destinatio ...

and

tracking Tracking may refer to: Science and technology Computing * Tracking, in computer graphics, in match moving (insertion of graphics into footage) * Tracking, composing music with music tracker software * Eye tracking, measuring the position of t ...

, which record details about the call but not the conversation; however, software may include both recording and logging functionality.

Considerations

Call recording is becoming increasingly important, with technology changing and working habits becoming more mobile. Addressing mobile recording is now the subject of many financial regulators' recommendations. It is also increasingly important to

business continuity planning Business continuity may be defined as "the capability of an organization to continue the delivery of products or services at pre-defined acceptable levels following a disruptive incident", and business continuity planning (or business continuity a ...

, especially for pandemic planning. The actual recording takes place on a recording system with software for the management of calls and security of recordings. Most call recording software applications rely on an analogue signal via either a call recording adapter or a telephony board. Digital lines cannot be recorded unless the call recording system can capture and decode the proprietary digital signalling, which some modern systems can. Sometimes a method is supplied with a digital

private branch exchange A business telephone system is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system (KTS) to the private branch exchange (PBX). A business telephone syst ...

(PBX) that can process the proprietary signal (usually a conversion box) before being channeled to a computer fo
recording
Alternatively a hardware adapter can be used on a telephone handset as the digital signal is converted at that point to analogue.

VoIP Recording Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. There are many reasons for recording voice over IP call traffic such as: ...

is usually restricted to

streaming media Streaming media is multimedia that is delivered and consumed in a continuous manner from a source, with little or no intermediate storage in network elements. ''Streaming'' refers to the delivery method of content, rather than the content it ...

recorders or software developed by the

softphone A softphone is a software program for making telephone calls over the Internet using a general purpose computer rather than dedicated hardware. The softphone can be installed on a piece of equipment such as a desktop, mobile device, or other compu ...

IP PBX An IP PBX ("Internet Protocol private branch exchange") is a system that connects telephone extensions to the public switched telephone network (PSTN) and provides internal communication for a business. An IP PBX is a PBX system with IP connectivi ...

creator. There are also solutions which use

packet capture A packet analyzer, also known as packet sniffer, protocol analyzer, or network analyzer, is a computer program or computer hardware such as a packet capture appliance, that can intercept and log traffic that passes over a computer network or ...

technology to passively record VoIP phone calls on the LAN. Hardware is required to make the voice signal available to the computer equipment. Some of today's call recording software is sold as a turn-key solution with hardware. Direct recording of

mobile phone A mobile phone, cellular phone, cell phone, cellphone, handphone, hand phone or pocket phone, sometimes shortened to simply mobile, cell, or just phone, is a portable telephone that can make and receive calls over a radio frequency link whil ...

calls requires a hardware adapter connected to the handset. There are many other ways to record mobile phone calls. One approach is to route calls via a new PBX system linked to the recorder. However, such systems are typically expensive to purchase and change the way that calls are made, incurring running costs. Another approach links directly into existing recording systems from a PDA phone. Both of these approaches allow recordings to be

timestamp A timestamp is a sequence of characters or encoded information identifying when a certain event occurred, usually giving date and time of day, sometimes accurate to a small fraction of a second. Timestamps do not have to be based on some absolut ...

ed, often required for legal reasons
Recording
directly onto mobile devices does provide a legally valid recording in many countries.

References

{{Telecommunications Communication software Voice over IP

Considerations

See also

References